We take your privacy very seriously. This page outlines how we collect and use your data, and gives you information about your rights.
Who are we?
CollardManson is a clothing and lifestyle retailer based at 125 Devonshire Street Sheffield S3 7SB. You can contact us at this address or at web@collardmanson.com
How do we collect information?
When you place an order online or by phone
These guidelines apply to past transactions and any future transactions. All orders taken by phone or web are covered as below.
When an order is placed we gather all the information needed to process it. (For example: name, email, postal address, billing address, card number or other payment method details, contact phone number. We also capture your IP address for fraud check purposes only). When you first placed an order online you were given the option to opt in for email marketing. We will not send you email marketing unless you ticked this box, or unless you have asked us to previously or since. You can opt out of email marketing at any time by clicking the Unsubscribe link at the bottom of any email, or by contacting us.
As with all sensitive data we keep all of these details securely in our systems. The exception is payment details which are sent to and managed securely by our payment service provider.
When you opt in to receive marketing communications from us
There are several ways you might do this, for example:
- using an online form;
- giving your details to staff in store and explicitly telling them you want to receive emails;
- making an order
When you make a transaction in store
When you shop in store you might be asked if you want to join our email list. You are not obliged to give this information and we will never send you an email promotion unless you have opted in to receive emails.
When you contact us
We sometimes keep records of communications we have with you so that we offer the best service to you and so that we can refer to them at later date if we need to. As with all sensitive data, we keep these details securely.
What do we do with your data? When you place an order online or by phone, or make a transaction in store – marketing
For marketing purposes we use transaction data to analyse customer behaviour and to ensure we send you the most appropriate marketing (we don’t send you emails unless you ask us to). For example,
- if you buy a certain product we might send you information relating to other products based on your purchase history;
The legal basis we use for processing data for marketing purposes is called ‘legitimate interest’.
We have a legal obligation to keep this data for six years in case we need to refer to it. However, we will usually keep data for twelve years since your last interaction: customers who haven’t shopped with us for several years sometimes return to us.
When you opt in to receive marketing from us
We use any data you provide to us as a way to send you the most relevant marketing.
If you have not made a transaction with us, but you have opted in to receive marketing by email or any other method the legal basis for processing is called ‘consent’.
We will keep personal data unless you tell us you no longer wish to receive marketing from us, in which case we will remove your opt-in, but keep non-transactional data for twelve years afterwards in case you change your mind.
When you contact us
We only use this data to answer your query, to refer to at a later date if necessary and to train our staff. We have a legal obligation to keep any recorded data for six years after which time it will be deleted from our databases.
Sharing your data
We do pass some data to courier companies (to send orders); but they can only use this data to fulfil those services for us and cannot pass it on, use it to fulfil services for other companies, or use it for their own interests.
We are also obliged to pass your personal data onto a legal authority if instructed to do so under certain circumstances, for example, for the prevention of crime.
You have the right to ask for your data to be deleted or corrected.
You have the right to ask us to stop processing your data.
You have the right to stop receiving marketing from us.
For all of the above, please do get in touch. Where we are obliged to comply with your request we will do so as quickly as possible.
Complaints
If you have a complaint about the way we use your data please contact us - web@collardmanson.com. If we cannot resolve the problem for you, you can also contact the Information Commissioner’s Office (ICO).
